Privacy Policy

WHO WE ARE

Emissence ("Emissence", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

We are a specialist advisory firm that assists aircraft operators worldwide in meeting their carbon compliance obligations under the European Union Emissions Trading System (EU ETS), the United Kingdom Emissions Trading Scheme (UK ETS), the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA), and applicable International Civil Aviation Organization (ICAO) frameworks.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or contact us to request our services.

By using our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect only the personal information necessary to provide our advisory services and respond to your enquiries.

When you submit an enquiry or request our services through our website, we may collect:

• Full Name
• Email Address
• Phone Number
• Organisation or Company Name

We do not intentionally collect sensitive personal information unless required by law or expressly provided by you.

2. How We Collect Information

We collect your personal information directly from you when you:

• Complete a contact or enquiry form on our website;
• Request information about our services;
• Engage with us regarding aviation carbon compliance advisory services;
• Communicate with us via email or other official channels.

3. Purpose of Processing Personal Information

We use your personal information solely for legitimate business purposes, including:

• Responding to your enquiries;
• Assessing your requirements;
• Providing consultancy and advisory services;
• Communicating regarding our services;
• Preparing proposals, quotations, or service agreements;
• Managing our client relationships;
• Complying with legal, regulatory, and contractual obligations;
• Maintaining internal business records.

We do not sell your personal information.

We will only process your information for the purposes described in this Privacy Policy or any additional purpose for which you have provided your consent.

4. Legal Basis for Processing

Where applicable under relevant privacy laws, we process your personal information on one or more of the following legal grounds:

• Your consent;
• Performance of a contract or steps prior to entering into a contract;
• Compliance with legal obligations;
• Our legitimate interests in operating and improving our business, provided such interests do not override your rights.

5. Consent

By voluntarily submitting your personal information through our website, you consent to the collection and use of your information as described in this Privacy Policy.

Where required by applicable law, we will obtain your explicit consent before processing your personal information for any additional purposes.

You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect processing carried out before such withdrawal or processing that is otherwise permitted by law.

6. Sharing of Personal Information

We may share your personal information only where necessary with:

• Professional advisors, consultants, or auditors;
• Technology and cloud service providers that assist in operating our business;
• Regulatory authorities, government agencies, or law enforcement where legally required;
• Other parties where necessary for providing our services or complying with legal obligations.

All such disclosures are limited to the minimum information necessary for the relevant purpose.

We do not sell, rent, or trade your personal information to third parties.

7. International Data Transfers

As Emissence provides services to aircraft operators worldwide, your personal information may be processed or accessed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards to ensure that international transfers are protected through contractual, technical, or organisational measures.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services;
• Maintain business records;
• Comply with legal, tax, accounting, or regulatory obligations;
• Resolve disputes and enforce our agreements.

Once the information is no longer required, it is securely deleted or anonymised in accordance with our data retention practices.

9. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information where legally permissible;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing activities;
• Request information regarding how your personal information is being processed.

To exercise any of these rights, please contact us using the contact details provided below.

11. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and enhance user experience.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

12. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

13. Children's Privacy

Our website and services are intended for business users and are not directed toward individuals under the age of 18 years.

We do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, business operations, or technology.

The revised version will be posted on this page together with the updated "Last Updated" date.

We encourage users to review this Privacy Policy periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the processing of your personal information, please contact: